Refund & Return Policy

At store.mariages.io , our goal is to ensure you are completely satisfied with your purchase. If something isn't right, we are here to help.

Please read our policy carefully to understand your rights and our procedures regarding returns and refunds. By making a purchase on our website, you agree to the terms outlined below.

1. Order Cancellation & Modification
Before Shipment: You may request to cancel or modify your order within 24 hours of purchase. Once an order has been processed and sent to our fulfillment center, we cannot cancel or change it.

After Shipment: If your order has already shipped, please follow the standard return process after you receive the package.

2. Eligibility for Refunds and Returns
We offer refunds or replacements under the following specific conditions:

Damaged or Defective Items: If your item arrives damaged, broken, or defective, please contact us within 5 days of delivery. You must provide clear photos or a short video showing the damage along with your order number.

Incorrect Items: If you receive the wrong variant (size, color) or a completely different product from what you ordered, please contact us within 5 days of delivery with photographic proof.

Non-Arrival / Lost Packages: If your package is significantly delayed beyond our estimated shipping timeframes, or if tracking shows the package is lost, we will issue a full refund or send a replacement.

Note on Tracking: For packages lost in transit, claims must be submitted within 30 days of the last tracking update.

3. Conditions Where Refunds Are NOT Applicable
We cannot issue a refund or replacement in the following situations:

Wrong Address Provided: If the package is undeliverable due to an incorrect or incomplete shipping address provided by the customer, or if the package is refused/unclaimed.

Buyer’s Remorse: Because our products are shipped directly from global distribution hubs to keep costs low, we do not accept returns or offer refunds if you simply change your mind, ordered the wrong size, or no longer want the item.

Clearance/Sale Items: Items purchased during clearance events or marked as "Final Sale" are not eligible for refunds.

Minor Packaging Damage: Items where the external packaging (box/wrapper) is dented or damaged during transit, but the actual product inside functions perfectly.

4. How to Initiate a Return or Refund
Do not send your purchase back to the address listed on the shipping label. This is a fulfillment warehouse and your return will be lost, meaning we cannot process your refund.

Email Us: Contact our customer support team at support@mariages.io

Provide Details: Include your order number, full name, and a detailed description of the issue.

Attach Proof: Attach high-quality photos or a video showing the defective or incorrect item.

Review: Our team will review your request within 2–3 business days. If approved, we will provide you with the correct return shipping address or immediately process your refund/replacement.

5. Return Shipping Costs
If the return is a result of our error (damaged, defective, or incorrect item), we will cover the cost of shipping or issue a refund without requiring a return.

In any exceptional case where a return is approved for other reasons, the customer will be responsible for paying their own shipping costs for returning the item. Shipping costs are non-refundable.

6. Refund Processing Time
Once your refund is approved, it will be processed automatically to your original method of payment (Credit/Debit Card, PayPal, etc.).

Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or card issuer.